Terms of Service
Version 2.1 · 22.09.2026
These terms govern the use of Quanty: the application, the AI features, the AI Secretary and the quanty.ai website. They are the terms of service required by art. 8 of the Polish Act on providing services by electronic means. We make them available free of charge before the contract is concluded, and they can be downloaded and stored at any time. Quanty is sold to companies and institutions; it is not a consumer service, although we do not exclude mandatory rules protecting consumers and sole traders treated as consumers. The Polish version of these terms governs.
1. Who provides the service
The service is provided by Pluscode Sp. z o.o. (PLUSCODE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ), registered office: ul. Kosowska 12/3, 60-464 Poznań, Polska, entered in the register of entrepreneurs of the Polish National Court Register kept by Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy Krajowego Rejestru Sądowego (District Court Poznań - Nowe Miasto i Wilda in Poznań, 8th Commercial Division), under KRS number 0000811470, NIP (VAT) 7812002984, REGON 384741150, share capital 5 000,00 PLN.
Contact: dawid@pluscode.io. Data protection matters: the same address.
Definitions used below: "Service" means Quanty with all its features; "Customer" means the entity that entered into an agreement with us; "User" means a person using the Service under the Customer’s account; "Customer Content" means everything the Customer or a User puts into the Service or that the Service fetches on their instruction; "AI Secretary" means the module that answers phone calls.
2. What Quanty is
Quanty is a browser application for building tables, views, forms, dashboards and automations, storing files, and using features based on artificial intelligence: chat, AI columns, web search, and generating documents and presentations.
The AI Secretary is an additional module that answers phone calls on behalf of the Customer, holds the conversation, and writes the result into the Customer’s table as a request.
The Service is sold on subscription, in the plans described on the pricing page. Some features are billed by usage.
The Service is under active development. Features may be added, changed and withdrawn; section 15 describes how changes are handled.
3. Technical requirements
To use the Service you need a device with internet access, a current version of Chrome, Safari, Edge or Firefox, JavaScript and session cookies enabled, and a working email address.
Where two-factor authentication is switched on in the Customer’s organization, signing in requires either an app that generates one-time codes (TOTP) or a registered mobile phone number able to receive SMS. The authenticator app is the stronger of the two and we recommend it as the first choice.
An SMS code is sent only to a number the User registers themselves in account settings, and only for authentication. We send no marketing and no other message to that number.
The User is responsible for keeping the registered number current and for any charge their operator may make for receiving messages; within the European Union receiving an SMS is normally free. We are not liable for a message the mobile network delays or fails to deliver. Where delivery fails, sign-in can be completed with another factor, the TOTP app or a recovery code, and we may switch the SMS channel off until the matter is clear.
The AI Secretary additionally requires a phone number and the ability to forward calls to it, on the side of the Customer or its operator.
The Customer and Users must not supply unlawful content.
Risks inherent in services provided by electronic means include malware, theft of sign-in credentials and messages impersonating us. We recommend up-to-date software, a unique password and two-factor authentication switched on.
4. How a contract is concluded
The contract is concluded when an account is created and these terms are accepted. Creating an account requires an email address, its confirmation and setting a password.
A person creating an account on behalf of a company or institution states that they are authorised to conclude the contract for it.
A paid plan is chosen in the application. Ordering a paid plan is a declaration concluding a paid contract on the terms of the current price list.
The contract runs for an indefinite period. It can be terminated at any time, with effect at the end of the billing period already paid for, as section 14 describes.
The version of these terms in force on the day the contract is concluded is published at this address and sent on request as a file.
5. Acceptable use
The Customer is responsible for Customer Content, for the configuration of the Service and for the acts of its Users.
You must not: circumvent limits and safeguards, probe or overload our infrastructure without our written consent, reverse engineer the software, resell the Service without an agreement, use the Service to send unsolicited commercial messages, infringe the rights of others, or act unlawfully.
You must not use the Service contrary to the terms of the providers we rely on, in particular Amazon Web Services, Eleven Labs, Twilio, Google and OpenAI. We give the current addresses of those documents on request.
We may suspend access to an account or to a single feature where continuing would threaten security, breaks the law, or where one of our providers requires it. We notify you immediately, state the reason and say how it can be resolved.
6. Data that must not be entered
You must not enter a PESEL number, an identity card, passport or driving licence number, a health insurance card number, a full payment card number or a bank account number into AI features, including chat, AI columns, the knowledge base and the AI Secretary.
You must not collect or enter health data through the AI Secretary until we confirm in writing that your organization has been cleared for it. At the date of publication of these terms no organization is cleared, because this requires written permission from the voice provider.
The AI Secretary number must not be used as an emergency line, and an emergency, out-of-hours or urgent-care line must not be forwarded to it. The Customer keeps a separate number answered by a person.
If we find prohibited data, we may delete it and switch off the feature it affects, after notifying the Customer, or immediately followed by notice where urgency requires it.
7. AI features and their limits
AI features generate text, summaries and suggestions using language models supplied by third parties. The output can be inaccurate, incomplete or simply wrong, and must always be checked by a person before any decision or action.
Quanty gives no medical, legal, tax or investment advice and does not replace people qualified to give it. AI features are not to be used to make decisions producing legal effects for individuals without human involvement.
We do not use Customer Content to train models. The terms of the providers we rely on bind them the same way; any exception, should one arise, will be described at /subprocessors.
A detailed statement about roles, providers and the limits of AI features is published at /ai.
8. AI Secretary
The AI Secretary is an administrative tool: it gives organisational information, takes a request and writes it down for the Customer’s staff to handle. It does not diagnose, does not assess symptoms, does not decide urgency, does not determine eligibility and does not give advice. It is not a medical device.
The AI Secretary is not an emergency service and cannot connect a caller to 112. Where a situation may indicate danger to life, the assistant asks the caller to hang up and dial 112.
The Customer’s staff check every request before acting on it. An appointment is confirmed by a person.
Using the module for outbound calls, telemarketing, automated campaigns, voice cloning or impersonation is prohibited.
The Customer is responsible for its telephony. If it uses its own operator account or its own SIP, that is its contract and its responsibility. If we provide the number, the Customer gives us the true registration data its operator requires.
The phone number connected to the AI Secretary is brought by the Customer: from a Twilio account, from its own SIP operator, or over an Amazon Chime SDK Voice Connector SIP trunk in Amazon Web Services. The Customer warrants that it is entitled to use that number and to route inbound calls to it, and that connecting it does not breach its contract with its operator.
The Customer is responsible for telling callers that the call is answered by an assistant based on artificial intelligence, and for meeting any recording-consent obligation that the law applicable to its activity imposes. Section 9 sets this out in detail.
9. Customer duties towards other people
The Customer is the controller of the personal data it puts into the Service and of the data of people who call a number answered by the AI Secretary. The Customer decides the purposes and legal bases.
The Customer must tell callers that they are speaking with an assistant based on artificial intelligence, and publish its own privacy notice at the address it sets in the configuration. The built-in opening announcement does not discharge that duty.
The Customer does not target the Service at children. Matters concerning minors go through a parent or guardian.
Where any law requires consent, for example for recording in a specific setting, the Customer obtains it and keeps evidence for at least 5 years.
The Customer tells us if it is a public body or is controlled by one, because our providers then require separate approval.
10. Processing and sub-processors
We process Customer Content as a processor. The terms are set out in the data processing agreement, whose template is published at /dpa. We sign it with every Customer who asks, and it prevails over these terms in data protection matters.
We use the sub-processors listed at /subprocessors. By accepting these terms the Customer gives general authorisation for their use.
We give at least 30 days’ notice before adding or replacing a sub-processor, or within 7 days of receiving our provider’s notice where that provider gives us a shorter period. The Customer may object on data protection grounds; if we find no solution, the Customer may terminate the agreement as to the affected feature without extra charge.
11. Fees and billing
Prices are set out in the price list at quanty.ai/pricing. Prices are net; VAT is added as the law requires.
Subscriptions are billed in advance, monthly or yearly as chosen at ordering, and renew automatically for a further period unless terminated beforehand.
Usage-based features, including AI Secretary minutes and AI credits, are billed after the billing period, or in advance where the Customer bought a package.
Payments are handled by Stripe. Invoices are issued electronically and made available in the application.
Late payment carries statutory interest for late payment in commercial transactions. After an unanswered reminder we may restrict access to the Service.
We announce price changes at least 30 days before the start of the next billing period. A Customer who does not accept the new price list may terminate with effect at the end of the period already paid for.
12. Availability and support
We work to keep the Service available without interruption. Planned maintenance is announced in the application or by email, outside working hours where possible.
Support is provided in Polish and English, by email, on business days.
We do not guarantee the availability of third-party services that some features depend on, in particular the voice provider, the telephony operator and the AI model providers.
13. Complaints
A complaint can be sent by email to dawid@pluscode.io or in writing to our registered office.
A complaint should state who the Customer is and a contact address, what the objection is, the date or period the problem occurred, and the outcome expected.
We examine the complaint and answer within 14 days of receiving it. If the matter needs clarification from an external provider and we cannot meet that deadline, we say so before it expires, give the reason and a new deadline no longer than a further 14 days.
The answer goes to the address the complaint came from, unless the Customer names another.
14. Termination, export and deletion
The Customer may terminate at any time with effect at the end of the billing period already paid for, through account settings or by email.
We may terminate on 30 days’ notice, and without notice where the Customer grossly breaches these terms, in particular sections 5, 6 or 8, or where the law or an agreement with our provider requires it.
Before the contract ends and for 30 days afterwards the Customer can export its data as CSV and XLSX and download its files. We charge nothing for the export.
After that period we delete Customer data from production systems, and from backups as they are overwritten, within no more than 90 days. We issue a deletion confirmation on request.
15. Liability
We are liable for non-performance or improper performance of the contract under the Polish Civil Code, with the limits below.
Our total liability to a Customer under the contract in any year of its term is limited to the fees the Customer paid in the 12 months preceding the event. We are not liable for lost profits.
These limits do not cover damage caused intentionally, personal injury, or liability that cannot be excluded or limited under mandatory law, including the GDPR.
The Customer is liable to us for damage arising from Customer Content, its configuration and instructions, and from breaches of sections 5, 6, 8 and 9, including third-party claims connected with them.
We are not liable for decisions taken solely on the output of AI features without a human check.
16. Intellectual property
Rights to the Service, the software and the Quanty name and marks belong to us. The Customer receives a non-exclusive, non-transferable right to use the Service for the term of the contract.
Rights to Customer Content stay with the Customer. We acquire no rights to it beyond what is needed to provide the Service.
The Quanty name, logo, texts and graphics on quanty.ai belong to us. Short quotations with attribution are allowed; any other use requires our consent.
17. Changes to these terms
We may change these terms for good reason: a change in the law, a change in the scope or manner of providing the Service, a change at one of our providers, security requirements, or organisational changes on our side.
We announce a change by email and in the application at least 30 days before it takes effect, saying what changes.
A Customer who does not accept the change may terminate before the effective date; termination then takes effect on that date and we refund the unused part of the fee pro rata.
Archived versions of these terms are available on request.
18. The quanty.ai website, waitlist and demos
The quanty.ai website presents the product and lets you join the waitlist, request a demo and contact us. Using it is free and creates no obligation to buy.
Joining the waitlist reserves your place in the order of signup and entitles you to the benefits announced on the site. It does not guarantee a release date. Leaving the waitlist takes one email.
Site content, including mockups and demo material, describes the intended behaviour of the product and may change. It is not an offer within the meaning of the Civil Code.
19. Governing law and courts
Polish law applies to the contract.
Disputes are resolved by the court competent for our registered office, unless mandatory rules provide otherwise.
The Polish version of these terms is the binding one. Translations are for convenience.
